We value your privacy. This Privacy Policy explains how we collect, use,
store, and protect information about users and clients in line with
industry standards and applicable laws.
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and
safeguard personal information when you visit our website, use our
services, or engage with us as a client or partner. We are committed to
handling personal information in accordance with industry standards and
applicable data protection laws, including:
- POPIA (Protection of Personal Information Act – South Africa)
- GDPR (General Data Protection Regulation – EU)
- Other relevant international data protection best practices
By using our website or services, you agree to the practices described
in this Privacy Policy.
2. Information We Collect
2.1 User Data (Website Visitors & Account Holders)
We may collect the following types of information about users:
a. Personal Information
- Name and surname
- Email address and contact details
- Login details and account information (where applicable)
- Profile information you choose to provide
b. Usage & Technical Data
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Cookie identifiers and similar tracking data
c. Optional Submitted Data
- Information submitted via contact forms
- Survey responses, feedback forms, or support requests
-
Any content or information you voluntarily upload or submit via our
website or services
2.2 Client & Partner Data (Businesses & Retailers)
We also process information relating to clients, partners, and suppliers
such as:
- Business or trading name
- Contact person details (name, email, phone number)
- Business address and registration details (if provided)
- Product, pricing, or service data shared with us
- Contracts, agreements, and communication records
This information is collected for operational, analytical, contractual,
compliance, and service delivery purposes.
3. How We Use Information
3.1 For Users
We use user information to:
- Operate, maintain, and improve our website and services
- Provide and personalise the user experience
- Respond to questions, support requests, or feedback
- Monitor site performance, usage trends, and security
-
Perform analytics to understand how our website and services are used
- Prevent, detect, and address technical issues or fraud
3.2 For Clients & Partners
We use client and partner data to:
- Deliver our services and fulfil contractual obligations
- Manage and maintain business relationships
-
Communicate about projects, service updates, and administrative
matters
-
Improve the accuracy, relevance, and quality of our services and
insights
-
Generate aggregated or anonymised analytics and reports (where
applicable)
We do not sell or share client data with unaffiliated
third parties for their own marketing purposes.
4. Legal Basis for Processing
Where applicable, we process personal information based on one or more
of the following legal grounds:
-
Consent – for example, when you subscribe to a
newsletter or opt-in to specific communications.
-
Contractual necessity – to deliver services you have
requested or to perform a contract with you.
-
Legitimate interests – such as improving our
services, maintaining security, and analysing usage.
-
Legal obligations – where processing is required by
law or regulatory requirements.
5. How We Share Information
We may share personal information only in the limited circumstances
described below:
-
Service providers: We may engage trusted third-party
providers (e.g. hosting providers, analytics tools, email delivery
services) to help us operate our website and services. These providers
are bound by confidentiality and data protection obligations.
-
Business partners: In some cases, where necessary for
service delivery, we may share limited data with business partners in
line with our agreements and applicable law.
-
Legal and regulatory authorities: We may disclose
information if required to do so by law, regulation, court order, or
to protect our rights, property, or the safety of our users and
partners.
We do not sell personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store
certain information when you visit our website. These technologies help
us:
- Improve website performance and functionality
- Remember your preferences and settings
- Understand how visitors use our website
You can control cookie settings through your browser, including blocking
or deleting cookies. Please note that disabling cookies may affect the
functionality of some parts of the website.
7. Data Security
We implement industry-standard technical and organisational measures to
protect personal information from unauthorised access, loss, misuse,
alteration, or disclosure. These measures may include:
- Secure servers and controlled access
- Encryption and secure transmission protocols (where applicable)
- Access controls and authentication
- Regular monitoring and security reviews
While we strive to protect all personal information, no method of
transmission over the internet or electronic storage is completely
secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil
the purposes for which it was collected, including:
- Providing our services
- Complying with legal, tax, and regulatory obligations
- Resolving disputes and enforcing agreements
After this period, we will either securely delete or anonymise the
information.
9. Your Rights
Depending on your jurisdiction, you may have the following rights over
your personal information:
- Right to access the information we hold about you
- Right to request correction or updating of inaccurate data
- Right to request deletion of your personal information
- Right to object to or restrict certain types of processing
- Right to withdraw consent (where processing is based on consent)
- Right to request data portability (where applicable)
To exercise any of these rights, please contact us using the details in
the “Contact Us” section below. We may need to verify your identity
before responding to your request.
10. Third-Party Links
Our website may contain links to third-party websites or services. We
are not responsible for the content, security, or privacy practices of
these external sites. We encourage you to review the privacy policies of
any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes
in our practices, technologies, or legal requirements. When we make
changes, we will update the “Effective Date” at the top of this page.
Your continued use of our website or services after changes have been
posted will constitute your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we process
your personal information, please contact us: